Privacy Policy.

01 / Terms

Acceptance of Terms

By using Send-It, you agree to be bound by these Privacy Policy terms. If you do not agree with any part of this policy, please do not use our application. Your continued use of the service constitutes acceptance of any updates to this policy.

02 / Fair use

Responsible Use of Service

You agree to use Send-It responsibly and in accordance with all applicable laws and regulations. This includes respecting the privacy of other players and obtaining appropriate consent before recording matches that include other participants.

03 / Location

Location Data Usage

With your permission, the app uses your location to:

• Show the SEND-IT clubs near you
• Show how far away each club is

Your location is sent to our server only to work out which clubs are nearby. We don't store it, and it is never shared with third parties. You can still browse all clubs without sharing your location.

04 / Recording

Video Recording & Privacy

Send-It records videos only when you activate the recording feature during play. These videos are stored securely on our encrypted servers for exactly 14 days, after which they are automatically and permanently deleted.

Important: All videos uploaded to Send-It are publicly viewable by anyone using the mobile application. You can download them at any time during the 14-day period. If you appear in a replay and want it removed sooner, tap "Request to be deleted" on the replay in the app, or email support@senditreplays.com. We'll confirm your identity and remove it within 48 hours. Live streams on YouTube don't expire after 14 days. If you appear in one and want it reviewed or removed, use the link at the end of the stream's description, or choose "Report a YouTube stream" on our support page. We'll look at it within 48 hours.

05 / Third party

YouTube API Services

When you use features powered by YouTube API Services, your use of YouTube's services is also governed by the Google Privacy Policy. We encourage you to review Google's privacy practices to understand how your data is handled when using YouTube-related features.

06 / Data

Data Collection & Usage

Send-It accesses, collects, stores, and uses the following types of information:

Information we collect

• Video Recordings: Match videos you record through the app
• Location Data: Your phone's location, only with your permission, to find nearby clubs. It is used for that request and not stored
• YouTube API Data: Information accessed through YouTube API Services for video playback functionality
• Likes: When you like a replay, we store the like with an anonymous identifier for your device, so each device can like a replay once and the app can show which replays you've liked
• Usage Data: When a replay is played, downloaded or liked, we record which replay, club and court it was, the time, your device's IP address and its user agent (which can include the device type and operating system). We use this to count views, downloads and likes
• Deletion Requests: If you ask us to delete a replay, the name, surname and email address you enter, so we can contact you about it
• Stream Reports: If you report a YouTube stream, your name, email address, what you tell us and your device's IP address, so we can act on it and tell you the outcome. We remove your name, email address and IP address 12 months after we close the report
• Stream Records: When a court goes live, which club, court and YouTube video it is and when it started. This holds no personal information

How we use your information

• Provide Services: Store and process videos, deliver match replays and analysis on the YouTube platform
• Improve User Experience: Enhance app features and performance based on usage patterns provided in YouTube analytics
• Communicate: Send service updates, technical notices, and respond to your inquiries
• Troubleshoot: Diagnose and resolve technical issues

How we share your information

• Public Content: Videos you upload are publicly viewable by all app users
• Clubs: Venues see totals of views, downloads and likes for replays recorded on their courts. These are counts only and don't identify you
• Service Providers: Third-party services (like YouTube API Services) necessary for app functionality
• Cloud Infrastructure: Hosting and storage providers who maintain our servers
• Legal Requirements: When required by law or to protect our rights and safety
• No Sale of Data: We do not sell your personal information to third parties for marketing purposes, and we don't use it for advertising. The website's visit counts (Google Analytics, only if you accept) are described under Cookies & Device Storage

07 / Remote support

Remote Support of Club Computers

Each club using Send-It has a Send-It computer on site that records its courts. To keep it working, Send-It support staff can connect to it remotely to install updates, diagnose faults and fix problems.

• Who connects: Only Send-It support staff. Where practical, we tell the club before we connect
• How: Connections are encrypted and run through Send-It's own remote-support server. Each club's computer has its own password, which only Send-It support staff can see, and each time someone views it is recorded
• What we can see: During a session we can see what is on that computer's screen, which can include replays recorded at the club. We only access what the support task needs

08 / Storage

Cookies & Device Storage

Send-It stores, accesses, and collects information on or from your device through various technologies:

• Local Storage: App preferences, settings, and cached data to improve performance and maintain your preferences
• Cookies: When accessing our website or web-based features, we may use cookies to maintain session state and remember your preferences
• Google Analytics (website only, only if you accept): On senditreplays.com we use Google Analytics to count visits and see which pages are read, from which kind of browser and device, and the rough area (country or city). It sets cookies (named _ga) only after you press Accept on the banner. Google processes this data for us; its advertising features are off, and Google Analytics doesn't store your IP address. You can change your choice at any time with Cookie settings at the bottom of any page. Declining removes the Analytics cookies. The dashboard, sign-in pages and the apps don't use it
• Third-Party Technologies: Services like YouTube API may place their own cookies or similar technologies on your device as governed by their respective privacy policies
• Device Identifiers: An anonymous identifier for your device (on iPhone, Apple's identifier for vendor), used only to record your likes. It isn't linked to your name or email and isn't used for advertising or tracking

You can manage some of these preferences through your device settings, though certain features may not function properly if you disable them.

09 / Liability

Liability & Data Security

By using the video recording feature, you acknowledge that:

• You assume full responsibility for any content you record
• You should obtain consent from other players before recording
• We are not liable for damages arising from your use of the service

We implement robust security measures and follow our 14-day storage policy for clips and YouTube API Services guidelines for live-streaming, but as with any digital service, absolute security cannot be guaranteed. We encourage users to be mindful of privacy considerations when recording and sharing content.